Delivery Information & Return & Refund Policy

Thank you for shopping at Focastore. We are committed to providing fast and reliable delivery services and flexible return options for customers around the world. This policy outlines how we handle order processing, shipping, returns, and refunds. Please read carefully before placing your order.

1. Order Processing & Shipping

1.1 All orders are processed and shipped within 1–3 business days after payment is confirmed.
1.2 Once your order is placed, we will reconfirm the recipient’s name, phone number, and shipping address via email. We will only dispatch your order after receiving your confirmation.
1.3 After the package is shipped, you will receive a second email with the tracking number and a link to track your shipment. You can check your package’s status at any time.

2. Shipping Methods & Fees

2.1 We offer free standard shipping for all products on our website. We will select the most suitable delivery method based on your location.
2.2 If you prefer to use your own designated shipping provider, and delivery to your address is supported, you are responsible for any additional shipping fees.
2.3 Shipping fees (if applicable) include handling, packaging, and postage costs.

3. Return Policy

3.1 We offer a 30-day return window. You may request a return within 30 calendar days of receiving your item.
3.2 To be eligible for a return, your item must be unused, in its original packaging, with all tags attached, and include the receipt or proof of purchase.
3.3 Do not send any item back before contacting us. Please email us at [email protected] to start a return request. If approved, we’ll send you a return label and instructions.
3.4 If the return is due to a quality issue, wrong item, or damage during delivery, we will cover the return shipping cost. For returns due to personal reasons, return shipping is at your own expense.

4. Damaged or Incorrect Items

4.1 Please inspect your order upon receipt. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery so we can evaluate and resolve the issue.
4.2 Please keep all packaging and provide photos for faster processing.

5. Refunds

5.1 Once we receive and inspect your returned item, we will notify you about the approval of your refund.
5.2 If approved, the refund will be issued to your original payment method within 1–2 business days.
5.3 The time it takes to receive your refund may vary depending on your bank or payment provider, typically 2–15 business days.
5.4 Please do not initiate a dispute with your bank during the refund process, as this may delay resolution. Contact our team if you have concerns.

6. Exchanges

6.1 We do not offer direct exchanges at this time. If you would like a different item, we recommend returning your original purchase and placing a new order separately.
6.2 If the item is defective or incorrect, we will assist you in arranging a replacement or refund.

7. Order Cancellation

7.1 If your order has not yet shipped, you may email us to request cancellation. We will issue your refund on the same day we receive your request.
7.2 If your order has already been shipped, it cannot be canceled. However, you may request a return after receiving the item by following our return procedure.

8. Contact Us

For all shipping, return, or refund-related inquiries, please contact us: [email protected]